Find answers to common questions about our tea and services
We offer a wide range of carefully curated teas, including:
Each tea is selected for its exceptional quality and distinct flavour profile, ensuring a truly authentic tea experience.
Because we are passionate about offering exceptional tea experiences. Speciality teas are highly regarded for their health benefits, crafted with care, often sourced from unique regions, and have distinct flavours and aromas that set them apart. We believe in preserving and sharing these high-quality teas with our customers.
However, we also recognize the growing demand for wellness-focused herbal teas, which is why our product development team is continuously working on bringing more health-beneficial herbal blends to our lineup.
At Sencha Tea, we’re deeply committed to providing our customers with a pure and natural tea experience.
Our focus is on authentic, high-quality leaves, we never compromise on the integrity of our teas.
This means no artificial sprays are used to add aromas or enhance flavour.
We believe in the natural richness of each tea, and our offerings are carefully selected to bring out the best of what nature has to offer.
Our teas are crafted with health and wellness in mind. When customers choose our teas, they're not just choosing a delicious beverage, but a mindful, health-conscious choice for their body and soul.
We’re passionate about maintaining the authenticity and purity of every tea we offer, ensuring our customers can enjoy the true, untouched taste of nature in every sip.
Most of our tea products are loose-leaf because it offers superior flavour, aroma, freshness and nutrients.
Loose-leaf tea leaves have more room to expand during brewing, which helps release their full nutrients and character, creating a richer, more nuanced cup.
While we understand that tea bags are convenient, they often use smaller, broken leaves that can compromise the quality. We believe in delivering the best tea experience, and for that, loose-leaf tea is the ideal choice.
However, we understand the importance of convenience and are working on options that allow customers to enjoy premium quality tea without sacrificing ease of use.
Speciality teas are crafted with care, often sourced from specific regions where climate, altitude, soil, growing conditions, and traditional processing methods influence their distinct flavours. From floral and fruity to malty and toasty, each tea has its own natural taste, without the need for artificial additives.
Yes! All of our teas are authentic and high-quality, allowing them to be steeped multiple times, revealing different flavours with each infusion.
The first steep is often the strongest, with later brews revealing more subtle, complex, and sometimes sweeter flavours as the leaves fully open.
Yes. Generally, increase the steeping time by 30 seconds to a minute for each subsequent brew to extract more flavour.
It’s best to re-brew within a few hours. If saving for later, keep the wet leaves in a covered container at room temperature for no more than 12 hours, or refrigerate them to extend freshness.
Most standard tea bags are designed for a single use, but some higher-quality pyramid-style sachets with whole leaves can handle a second steep.
The number of times you can re-brew our teas varies by type. We provide specific re-brewing details for each tea on our website (Brewing Instruction) for guidance.
We are proudly based in Sydney, Australia.
Yes, we do. We ship our premium teas both nationally and internationally to tea lovers around the world.
We offer delivery to many countries worldwide, with customs duties and taxes being the responsibility of the international customer upon arrival.
Yes, our business is proudly trademarked both in Australia through IP Australia and globally via the Madrid Protocol. This ensures that our brand, logo, and unique offerings are fully protected across borders.
We take the integrity of our brand very seriously and are committed to maintaining the highest standards of quality, authenticity, and customer trust. Our trademarks reflect not only our dedication to delivering exceptional products but also our commitment to protecting what makes us unique in the marketplace.
By securing trademark protection, we are able to offer you a consistent and reliable experience, and we safeguard the values of purity and natural goodness that our tea shop represents. Rest assured, when you choose our teas, you are choosing a trusted and legally protected brand.
If you come across any counterfeit products using our trademark or branding, please report them immediately to us at [email protected].
We take these matters seriously and work with legal authorities to protect our brand and ensure customers receive genuine products.
Once your order has been successfully placed, a confirmation message will appear on your screen. You’ll also receive an order confirmation email with all the details, including your order number, items purchased, and shipping information. This serves as confirmation that we’ve received your order and it’s being processed.
If you don’t receive a confirmation email within a few minutes of placing your order, please check your spam or junk folder.
If you still haven’t received it, don’t hesitate to reach out to our Sencha Customer Care team or email us to [email protected]. We’ll be happy to assist you.
You can easily track your order by following these steps:
If you have any trouble tracking your order or need assistance, feel free to reach out to our Sencha Customer Care team or email us to [email protected].
We strive to get your order to you as quickly as possible! Orders are typically dispatched within 1–2 business days after confirmation.
Please note that weekends and public holidays may affect processing times.
Once your order has been shipped, you’ll receive Sencha Steep in Transit email with a tracking number and all the details.
Sencha Steeped in Transit is our Shipping Confirmation email that we send once your order has been carefully packed and dispatched. It provides you with all the essential details about your shipment, including:
We take great pride in ensuring your teas are packaged with precision and attention to detail, so they reach you as beautifully as they leave our hands.
No, you do not need to create an account to shop with us. You can easily place an order as a guest, and we'll still ensure a smooth and secure shopping experience.
However, creating an account offers several benefits, such as:
Once your order has been placed, it enters our automated system for swift preparation and dispatch. As a result, we are unable to accommodate changes, additions, cancellations, or amendments to the order. This ensures that your tea reaches you as quickly and accurately as possible, without any delays or errors.
We kindly recommend double-checking your cart and shipping details before finalising your purchase to ensure everything is correct.
Unfortunately, we are unable to accept returns for change of mind.
We recommend reviewing your order carefully before completing your purchase. Please read our Return Policy here.
We’re committed to ensuring every sip of tea brings you joy. If there’s an issue, we’ll work to make it right!
Safe-Packaging is our priority. However, if this issue occurs, we will do our best to solve it for you promptly.
If your product arrives broken or faulty, please notify us within 7 days of delivery by contacting our Customer Care Team. Please include:
Depending on the issue, we will provide a replacement, refund, or store credit for the affected product.
Please see the details about our Return Policy here.
For international orders, duties and taxes may apply depending on your country's customs regulations. As our tea shop is based in Australia, we do not charge GST on international orders.
However, you may be responsible for any customs duties, taxes, or import fees upon delivery. These charges are determined by the customs authorities in your country and are not included in the cost of your order.
Sencha Tea is not responsible for any additional charges that may be applied by your country's customs. If you're unsure about any potential fees, we recommend checking with your local customs office before placing your order to get a clearer idea of any charges that may apply.
For Australian orders, there are no additional duties or taxes beyond the standard pricing.
Absolutely. We use trusted and secure payment gateways that comply with industry standards to process your transactions. Your payment details are encrypted and never stored on our systems.
We collect only the necessary information to process your orders and enhance your shopping experience.
This includes details like your name, contact information, shipping address, and payment details.
Your personal information is used to:
We never sell or share your personal information with third parties without your consent, except when required to fulfill your order (e.g., shipping providers).
We take data security seriously and use a combination of technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
You can view our full Privacy Policy here.